If you wish to return an item to us, please click here to download a RETURNS FORM. Please ensure the form is fully completed and enclosed with your returned items.
Returns Policy
Please be aware that items can only be returned for an exchange/refund if they are unused and in their original packaging, and have all the barcode tags intact. Any seals and shrink-wrap must be intact, and clothing, shoes, and accessories must have labels or tags attached. If the goods or the packaging are not in a re-saleable state, we may decline your exchange/refund request. We are responsible for any goods until we have received them.
Exchanges
Exchanges are typically processed within seven days (subject to stock availability). We will gladly post your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order, and we will credit you any difference if the goods are cheaper than your original order). Still, we ask that you return the unwanted item to us at your own expense. Unless notified otherwise, we will always send replacement goods to your original shipping address. It is your responsibility to follow the RETURNS POLICY.
Returns
Refunds will be sent to your original payment method and are usually processed within seven days. Please help us deal with your return quickly by providing us with the information you requested. We're responsible for returning the original item to us (as we do not offer free returns). I want you to know that it is your responsibility to follow the RETURNS POLICY.
Faulty Goods
If goods appear faulty or damaged upon receipt, please contact us, and we will arrange a solution.
If returning supplied goods for a warranty claim, please ensure they’re within warranty, the warranty claim is valid, and the item(s) are cleaned thoroughly, free of debris and with their original packaging. If the goods become faulty through defective material or poor artistry but not normal wear and tear, they should be returned for our inspection immediately. The item may have to be returned to the manufacturer for testing if necessary. If faulty goods need to be replaced, you must ensure that they are suitably packaged and accompanied by a cover letter and a copy of proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons, we cannot process dirty products. The cost of returning goods to be repaired or replaced under warranty is not covered by the warranty and must be met by yourself. We will, of course, send out any repaired/returned goods free of carriage charge.
Replacement goods carry a warranty period from the date of the original purchase. No warranty extension will be applied to replacement goods.
We cannot process returns without an original invoice number or verbal confirmation for “over-the-phone” orders. Failure to provide the requested information may cause delays in dealing with your return. This returns policy does not affect your statutory rights.