Help Center

 

 

  Frequently Asked

                    

How can you take credit card payments?

We can take card details in three ways. The first is via our online webshop; all card transactions are handled by Barclays Bank using their secure 3DS security. Secondly, we can take card payments in-store using a PDQ card machine, once again provided by Barclays Bank. Lastly, we can take card payment details over the phone and manually enter them for you on our PDQ machine and our online virtual portal, also provided by Barclays Bank. We will not or do not store any card details.

 

 

 

 

  Delivery Questions

 

Do you provide next-day or Saturday delivery?

We provide a next-day service by default. We use both DPD and Parcelforce for all our deliveries. We will use a third party for large items like gun cabinets. We can arrange a Saturday delivery; this will be a surcharge, depending on the courier and the objects.

 

What packaging do you use?

We recycle as much packaging as possible; our local authorities will recycle unused cardboard. We will shrink-wrap most larger packages for parcel integrity and security, with discreet labelling on them unless they are fragile.

 

Where do we deliver to?

United Kingdom (All items except Ammunition, Powders & Primers)

European countries (All things except Ammunition, Powders, Primer, Cases and projectiles)

For deliveries to any other country, please get in touch with us at 01263 739923 or email [email protected]

 

How does our delivery service work?

At 1967spud Reloading Supplies Ltd, we aspire to offer our customers a delivery experience which is quick, efficient and hassle-free. We use couriers that provide efficient service across the UK and overseas. We and the couriers attempt to ensure your parcel is with you as quickly and efficiently as possible. 

 
Please let us know how we notify you about the order delivery?

We will send you the shipment notification email once your order is packed and ready to be dispatched.
The dispatch notification email has the delivery tracking code, which you can use on the DPD or Parcelforce websites to identify your order's current location and status.
If only part of the items ordered are ready to be dispatched, we will process this for you as soon as possible, and the remaining items will be delivered as quickly as they are available in stock. These will be sent with no extra charges to you.
 
How do I check my order status?

Once you have placed a new order, you will receive an e-mail confirmation that the order is placed and being processed. Every time the order status changes, you will receive further updates by e-mail. You can also check the status of your order any time on www.1967spud.com website. Click the "Account" link or "View Order History" at the top of the website, then log in as an existing customer. Select the order you want to check and click on it in the list available to check further details.

If the payment is successful, the order will receive the "Processing." If any of the items ordered are currently out of stock, you will receive further e-mail updates listing all items due to be delivered.

Every time we dispatch your order entirely or parts of your order, you will receive an e-mail notification explaining which items were delivered. You can also see a list of sent items on your "Account" page on the 1967spud main website under the "Shipments" section. Once all the items of your order have been shipped, the order will receive the status Completed.

If payment wasn't successful or you decided to cancel your order before it was dispatched, we will change the order status to Cancelled.

 
What courier services do we use?

All orders in the UK & Europe will be sent via Parcelforce Courier or Royal Mail Tracked.

Where a parcel cannot be delivered (e.g. one at home), you will be notified by our courier with a range of options for re-delivery. The courier will automatically attempt delivery the following working day, but if delivery is still unsuccessful, you must collect the parcel from your local Post Office. If your property is not collected within five days, it will be returned to 1967spud Reloading Supplies Ltd and treated as a failed delivery. We can then contact you to discuss an alternative delivery address or a suitable delivery day to deliver your parcel. If you then request a refund on the order, your credit/debit card may be debited the delivery charges back to 1967spud Reloading Supplies Ltd.

We will always do our best to ensure delivery is as convenient as possible for our customers, so if you have any queries or need support regarding the delivery of your order, please get in touch with our Customer Services Department at +44 (0)1263 739923.

 
How would you like to track your parcel?

Once you have placed an order, you will receive an email confirmation that the order is being processed. When we dispatch the goods, you will receive another email with your tracking number. You can then visit the relevant tracking website (Parcelforce or Royal Mail) and enter your tracking number into the "Track Item" box. You will then be able to view the status of your delivery once our courier has taken care of your order. Please remember that your tracking number may not be live in the courier's system immediately, and it may not be until later in the evening that you can track your parcel. Our couriers will collect orders dispatched over the weekend on Monday evening.

If you've placed an order for multiple items, please be aware that any long-length or more oversized items (i.e. cleaning rods or some drag bags) may be delivered the day after other smaller parcels, but only if 'Standard Courier' is selected as your chosen delivery option.

 
What to do if there is a problem with the delivery?

1967spud Reloading Supplies Ltd relies upon the services of third-party couriers, and whilst we endeavour to ‘keep to our word’, there can be occasions when the couriers let us down and do not deliver within the specified delivery time. On the rare occasion that this does happen, we cannot be held responsible for the late delivery of an item. To avoid doubt, 1967spud Reloading Supplies Ltd will not refund any delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

If the parcel arrives when you expect it or there is a problem with your delivery, please call us at +44 (0)1263 739923. We will then work with the courier to ensure a delivery day is provided.

If you are unlucky enough to receive damaged or faulty goods or would like to return an item, please see our Returns Page for the best ways to proceed.