Have a complaint...

Here at 1967spud, we pride ourselves in making customer service our number one priority. If you feel you have a complaint, please let us know about it. In the first instance please contact a member of our staff, to see if they can help and solve any issues..

If they cannot solve the problem in a timely manor, we will need some details from you in order to launch a deeper problem solving solution.

In order to be able to deal effectively with a complaint the complainant must include their full contact details. please state clearly the full nature of the complaint.

We will need the following in the email to proceed the action.

Name of complainan

Address (in order that we can respond)

Date of complaint

Order Number if an online sale, or date of telephone sale and invoice number.

Description of the complaint

We will email you back by return to explain what will happen next. We will keep you further informed as the complaint is dealt with. Upon resolution we will contact you and discuss the final findings, and liase with you to a positive end for all involved. Once a mutual outcome has been agreed, we will refund, resend, charge or return as neccessary.

Should we receive an anonymous complaint we will pursue it as far as is reasonably practical. We may not be able to fully conclude if communication cannot be established between ourselves and the complainant. 

When a complaint needs further investigation, please contact via email only on spud@1967spud.com