Have a complaint...?

Here at 1967spud, we pride ourselves on making customer service our priority. If you feel you have a complaint, please let us know. First, please contact a staff member to see if they can help solve any issues.

If they can't solve the problem quickly, we need your details to launch a more profound problem-solving solution.

To effectively resolve a complaint, the complainant must include their full contact details. Please state clearly the whole nature of the complaint.

We will need the following in the email to go ahead with the action.

Name of complainant

Address (so that we can respond)

Date of complaint

Order Number, if an online sale or date of telephone sale, and invoice number.

Description of the complaint

We will email you back by return to explain what will happen next. We will let you know more as the complaint is dealt with. After resolving this, we will contact you, discuss the final findings and liaise with you to a positive end for everyone. Once a mutual outcome has been agreed upon, we will refund, resend, charge or return as needed.

If we receive an anonymous complaint, we will pursue it as far as is reasonably practical. We may only be able to conclude if we can communicate with the complainant fully. 

When a complaint needs further investigation, please contact via email only at spud@1967spud.com